We are excited to announce that on April 7, 2025, the NFIP Direct will have a new user-friendly system to manage all your NFIP Flood Insurance needs! This new intuitive system will be made available after the current blackout period.

During this blackout period, policyholders will not have any access to the system and will be unable to submit payments, download policy documents or report a loss. Here is what you can expect over the next week:

  • Friday, 3/28 (7pm ET) - Monday, 4/7 (8am ET)

    • System migration blackout period
  • Monday, 4/7 (8am ET) - System migration blackout period ends
    • Policyholders can access the policyholder portal to make payments, report a loss, or download policy documents.

In the interim:

  • Contact your insurance agent for assistance
  • If immediate assistance is needed, please contact the Flood Mapping and Insurance Exchange (FMIX) at:
    • 877-336-2627